Terms of Service

By creating an account, accepting an invitation, or otherwise accessing ProjectNexus Enterprise (the “Service”), you agree to these Terms of Service. If you accept on behalf of an organization, you confirm you are authorized to bind that organization. The Service is operated by ProjectNexus Enterprise, based in Arusha, Tanzania. Where a signed enterprise agreement exists between us, that agreement prevails over these terms to the extent of any conflict.

• You must provide accurate registration details and keep them current.
• Accounts are personal to the named individual and must not be shared; credentials must be kept confidential.
• You are responsible for all activity under your account, including via Google or Apple sign-in.
• You must notify us promptly of suspected unauthorized access.
• The Service is for users aged 18 or over acting in a professional capacity.

• An organization workspace is administered by the users assigned administrative roles within it.
• Administrators may invite and remove members, assign roles and permissions, configure workflows and branding, and access, export or delete workspace data.
• The organization is responsible for its members' compliance with these terms and for the lawfulness of data it uploads.
• If your access derives from an organization's workspace, that organization controls your access and may revoke it at any time.

The Service enables multiple organizations — owners, consultants, contractors and others — to work on a shared project record. Visibility is governed by role-based permissions. Each participant is responsible for verifying that information it publishes to a project is accurate and appropriate to share with the other participants. Records generated in the Service, including certificates, approvals and instructions, do not by themselves alter the underlying contract between the parties.

• Use the Service only for lawful professional purposes and in line with your role and permissions.
• Do not upload content you lack the rights or authority to share.
• Maintain the accuracy and integrity of project records you submit or approve.
• Comply with applicable laws, professional standards and export/sanctions requirements.
• Independently verify AI-assisted outputs before relying on them; they are decision support, not professional advice.

• Attempting to access data, workspaces or accounts you are not authorized to access.
• Probing, scanning, penetration testing, or circumventing authentication, permissions or rate limits without written authorization.
• Reverse engineering, scraping, bulk extraction, or reselling or sublicensing the Service.
• Uploading malware, or content that is unlawful, infringing, defamatory, harassing or misleading.
• Interfering with the Service's operation, integrity or availability, or with other users' use of it.
• Impersonating another person or organization, or misrepresenting your authority or professional credentials.

You and your organization retain all ownership of the documents, drawings, data and communications you upload (“Customer Content”). You grant us a limited, non-exclusive licence to host, store, transmit, display, back up and process Customer Content solely to operate and support the Service for you. You are responsible for maintaining your own independent records; the Service is not a substitute for your statutory record-keeping obligations.

The Service, including its software, interfaces, templates, branding and documentation, is owned by ProjectNexus Enterprise and its licensors and is protected by intellectual property law. We grant you a limited, revocable, non-transferable right to use the Service in accordance with these terms. No other rights are granted. Feedback you provide may be used to improve the Service without obligation.

Information exchanged through project workspaces is often commercially sensitive. Each user and organization must treat non-public information accessed through the Service as confidential, use it only for the purpose of the relevant project, and not disclose it outside the permitted participants except where required by law or where the disclosing party has consented. This obligation is in addition to, and does not replace, any confidentiality provisions in the underlying project contracts.

The Service relies on third-party providers for hosting, database and file storage, email delivery, authentication (including Google and Apple sign-in) and AI processing. These providers act on our instructions under contract, and their handling of personal data is described in our Privacy Policy. Where you choose to sign in through Google or Apple, that provider’s own terms and privacy policy also apply to the authentication step. We are not responsible for third-party services you connect or use outside the Service.

• AI-assisted features may help draft programmes, interpret bills of quantities, summarise records and prepare documents.
• AI outputs are advisory only. They are not engineering, quantity surveying, legal or financial advice and carry no contractual effect until reviewed and formally approved by an authorised user.
• Outputs can be incomplete or incorrect. You remain responsible for verifying them against the contract documents, the design and site conditions.
• AI outputs are labelled as AI-assisted and the approving user is recorded in the audit trail.
• Content processed by AI features is used to produce the output you requested and is not used to train generalized third-party models.

We implement technical and organizational measures including encryption in transit and at rest, tenant isolation, role-based access control and audit logging. You must use strong, unique credentials, protect access to your devices, keep permission assignments current, and promptly report suspected incidents. Security details are described further in our Privacy Policy.

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Planned maintenance, updates, third-party outages and events beyond our reasonable control may affect availability. No service level commitment has been published, so the Service is currently provided on an “as available” basis. Any future service level commitment will be published here and, where applicable, in a signed agreement.

We may add, modify, or discontinue features to improve the platform. Where a change materially reduces core functionality you rely on, we will provide reasonable prior notice. We may also update these terms; material changes will be notified in-app or by email, and continued use after the effective date constitutes acceptance.

• You may stop using the Service and request account deletion at any time.
• An organization administrator may suspend or remove members of its workspace.
• We may suspend or terminate access where these terms are breached, where use threatens security, legality or platform integrity, or where fees due under an applicable agreement remain unpaid.
• On termination, access ceases and data is handled in accordance with our Privacy Policy and any applicable agreement, including any agreed export window.

To the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. ProjectNexus is a project delivery tool and does not provide engineering, legal, financial or professional advice.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data. Our aggregate liability arising out of or relating to the Service is limited to the amounts paid by you for the Service in the twelve months preceding the claim, or where a signed agreement specifies a different cap, that cap. Nothing limits liability that cannot be limited by law.

You agree to indemnify ProjectNexus Enterprise against claims arising from your Customer Content, your breach of these terms, or your unlawful use of the Service, to the extent permitted by applicable law.

These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have exclusive jurisdiction. The parties will first attempt to resolve any dispute in good faith through discussion before commencing proceedings, without prejudice to mandatory consumer or local law protections that may apply to you.

If any provision is held unenforceable, the remainder continues in effect. Failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a corporate transaction. These terms, together with the Privacy Policy and any signed agreement, form the entire agreement between the parties.

Legal and contractual enquiries: legal@projectnexusenterprise.com. Support: support@projectnexusenterprise.com. General enquiries: info@projectnexusenterprise.com. Location: Arusha, Tanzania. Correspondence is handled by email; no street address or telephone number is published.